How Virtual Paralegal Pros helped a Litigation Firm reduce labor and administrative expenses by 60%.
Reduced labor and administrative expenses.
Support specialists now dedicated to the team.
Reduction in annual turnover and re-training.
In the Fall of 2015 a Litigation law firm approached us to see if we could assist them with several significant problems they had been unable to solve.
First, like most organizations, turnover was a problem in all areas from New Client Intake to Case Development. The firm was experiencing over 50% turnover in its administrative and assistant staff group every six months. As a result, the firm was continually recruiting, training and re-hiring staff members. This put a heavy load on their recruiting and training managers, was very expensive and stalled the growth of the firm’s business.
Today the 35 of our VPP Administrative Support Specialists dedicated to this firm represent 25% of their administrative staff and our turnover and re-training is less than 10% annually, not 50% every six months.
Secondly, the firm desired to reduce administrative and general support costs overall. The firm’s in-house staff was two to three times as expensive as our team. VPP Specialist costs are 50 to 67% less than in-house staff with none of the labor burden, healthcare, turnover, retraining, HR risks and other hassles associated with in-house personnel.
Thirdly, re-recruiting has been reduced to zero with our staff since we do not charge for recruiting.
- Reduced administrative expenses 60%
- 25% of staff replaced by lower cost back office personnel
- Improved accuracy
- Increased profitability
- Reduced time on case development
- Enabled the firm to grow faster
In the Fall of 2015, we provided a handful of our Support Specialists so the firm could assess the effectiveness and accuracy of our people in the more problematical areas like client intake and qualification as well as case development. The performance of our team was so much better that by September 2016 we were hired to assist in almost every administrative and legal support area from Intake, New Client Qualification and Enrollment, Research, Data Collection and Confirmation, Case Development, Customer Service, Data Management and Case Submission.
By January 2018 with 25 Specialists already serving the firm, we were asked to increase the number of intake personnel to help accelerate their growth. We also assumed several back-office functions including collections.
Due to the use of our Support Specialist, this firm grew their business, reduced labor and administrative expenses by 60%, virtually eliminated turnover (<10%), improved accuracy and substantially increased profitability. After almost three years, this very happy client continues to grow our team serving and look for additional ways they can use Virtual Paralegal Pros.