How Virtual Paralegal Pros helped a Social Security & Veterans Disability Law Firm reduce labor and administrative expenses by 60%.
We just love working with you guys. If we have a problem, you get it fixed and that’s the end of it. We also love working with your management team who are very easy to work with and flexible.
Senior Staff, Social Security & Veteran Disability Law Firm
Highlights
60%
Reduced labor and administrative expenses.
35
Support specialists now dedicated to the team.
60%
Reduction in annual turnover and re-training.
Situational Analysis
In the Fall of 2015 a Social Security and Veterans Disability law firm approached us to see if we could assist them with several significant problems they had been unable to solve.
Turnover
First, like most organizations, turnover was a problem in all areas from New Client Intake to Case Development. The firm was stuck at 70% turnover every six months! As a result, the firm was continually recruiting, training and re-hiring staff members. This put a heavy load on their recruiting and training managers, was very expensive and stalled the growth of their business.
Today the 35 VPP Support Specialists dedicated to them represent 25% of their administrative staff and our turnover and re-training is less than 10% annually, not 70%.
Reduced Costs
Secondly, the firm wished to reduce administrative and general support costs overall. The firm’s staff was two to three times as expensive as our team. VPP specialist costs are 50 to 67% less than in-house staff with none of the HR risks or other hassles of US personnel.
Recruiting
Thirdly, re-recruiting has been reduced to zero with our staff since we do not charge for recruiting.
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“Another attorney suggested that I call Bob and his company about our administrative cost and staff turnover issues. For every five new people we hired and trained, we were lucky to have 1 or 2 of them with us after six months. Aside from the high costs, this turnover inhibited our growth. So I asked Bob and his team to help. Within a year we had 15 of their staff onboard. Their labor rates were way lower than ours, the quality at or above our internal team and very low turnover. VPP has made it possible to grow faster and at lower costs. Today about 25% of our team are outsourced to the Virtual Paralegal team.”
Senior Staff, Social Security & Veteran Disability Law Firm
Result Summary
- Reduced administrative expenses
- 25% of staff replaced by lower cost back office personnel
- Improved accuracy
- Increased profitability
- Reduced time on case development
- Practice growth
Solution
In the Fall of 2015, we provided a handful of our Support Specialists so the firm could assess the effectiveness and accuracy of our people in the more problematical areas like client intake and qualification. The performance of our team was so much better that by September 2016 we were hired to assist in almost every administrative and legal support area from Intake, New Client Qualification and Enrollment, Research, Data Collection and Confirmation, Case Development, Customer Service, Data Management and Case Submission.
By January 2018 with 25 Specialists already serving the firm, we were asked to increase the number of intake personnel to help accelerate their growth. We also assumed several back-office functions including collections.
Due to the use of our Support Specialist, this firm grew their business, reduced labor and administrative expenses by 60%, virtually eliminated turnover (<10%), improved accuracy and substantially increase profitability. After three years, this very happy client continues to grow our team serving and look for additional ways they can use Virtual Paralegal Pros.
