Terms and Conditions
This agreement including the terms and conditions set forth herein (Agreement) are between OverDrive Services, LLC, dba Virtual Paralegal Pros and its affiliates (hereafter OverDrive), and your company (You or Company). This Agreement involves OverDrive’s assigning staff to serve Company. OverDrive will provide Assistants for your needs at your request. These may include Paralegals, Legal Assistants, General Administrative Staff, Customer Service Representatives, Marketing, Sales Support, Bookkeepers, Accountants, Case Developers, Credit and Collections and Back Office Personnel, or any other Professionals (hereinafter Assistants) you require and as agreed.
We tailor our services for each of our Client’s requirements. The specific services, number of hours and pricing , etc., are outlined in the “Summary of Services”. Please refer to this page: (https://www.virtualparalegal.pro/service-areas/) or our Plans (https://www.virtualparalegal.pro/get-started/), respectively, if you are undecided about your needs.
Pricing and Billing
This is a monthly recurring subscription with an Initial Term of 2 months. Any “First month” or longer discounts we may be offering are applied to the first invoice(s), and each following month after the discount period will be billed at the normal rate. You may upgrade, downgrade, or cancel your subscription at any time after the Initial Term provided a 15-day advance notice is given. Company may select from the Service Plans alluded to above or OverDrive and Company may agree on different service levels and pricing. Unless otherwise agreed, there are no set-up fees of any kind.
Your subscription begins when you sign up and remit the first payment. Once subscribed, it can take from one to three weeks for your Assistant to be selected. The time between your initial subscription payment and our selecting the Assistant(s) will be credited to your second payment.
Once selected, we take your Assistant through orientation and, if needed, training. The orientation they receive centers around your field of law and your practice specifically. Once completed, they begin their work for you. We encourage you to be ready to work with them since the subscription payments will not abate or be credited if your Assistant is idle. Any days that your Assistant may miss due to illness or other personal matter, will be made up within 30 days of their return to work.
Payments and Termination
Payments are monthly and due in advance. Thereafter and on an ongoing basis, Company will pay by credit card which will occur automatically unless some other arrangement is made. If your payment is not received or your credit card fails to process, we will notify you. If the problem is not resolved within 48 hours, OverDrive reserves the right to stop work until the problem is resolved. Payments are earned when received. Company agrees that no refunds (be they through credit card reversals or direct payment refunds) will be given once payment is made except and only in the case of an overpayment in which case a credit will be issued.
Additional Services Requested
As your requirements change, please let us know and we will modify your invoice as appropriate.
Right to Terminate
VPP reserves the right to terminate this Agreement without prior notice for lack of payment or unprofessional treatment of any VPP staff member. Unprofessional shall include, but not be limited to, cursing, suggestive comments or using abusive language with any member of the OverDrive staff.
Recruiting Company Personnel
Company agrees not to solicit, recruit, or hire any VPP Partner, Assistant, Contractor, or other Employee at any time during the life of the project or 36 months thereafter without written permission of VPP.
Specialist’s Work Schedule
Your Specialists will work on the agreed schedule which you deem best.
Indemnity and Hold Harmless
Company (Indemnifying Party) shall defend, indemnify and hold harmless OverDrive, its affiliates, officers, directors, shareholders, agents, contractors and employees (each an Indemnified Party) from any and all claims, demands, obligations, liabilities, damages, expenses and actions of every kind and nature in favor of a third party.
This Agreement and all acts and transactions pursuant hereto and the rights and obligations of the parties hereto shall be governed, construed, and interpreted in accordance with the laws of Texas without giving effect to principles of conflicts of law. Any dispute hereunder shall be settled by binding arbitration under the rules of the American Arbitration Association (“AAA”) in Dallas, Texas. Either party may apply to AAA for the appointment of a single arbitrator to hear such dispute, with the costs of the arbitrator to be paid by the non-prevailing party, and each party paying its own legal fees and costs.
This Agreement sets forth the entire understanding of the parties. Any amendments or modifications must be in writing to be valid.
Successors and Assigns
This Agreement shall be binding upon and inure to the benefit of the heirs, executors, administrators, successors and assigns of Company and OverDrive.
These Terms and Conditions were last updated on June 7, 2021.