Terms and Conditions
This agreement and the terms and conditions set forth here are between OverDrive Services, LLC, dba Virtual Paralegal Pros and its affiliates (OverDrive) and your company (You or Company). These terms govern our agreement which involves Company’s assigning staff to serve Company. We will provide at your request and approval skilled professionals for your needs. These may include Paralegals, Legal Assistants, General Administrative Staff, Customer Service Representatives, Marketing, Sales Support, Bookkeepers, Accountants, Case Developers, Credit and Collections and Back Office Personnel, or any other skilled Professionals (hereinafter Specialists) you require and as agreed.
We tailor our services for each of our Client’s requirements.
Hourly or Retained – Company may require a variety of tasks be performed on an hourly, half time or full-time basis. These services are provided on an as-needed hourly basis, on a month to month basis or on a tailored retainer as your needs dictate.
Pricing and Billing
OverDrive strives to provide the highest quality work at the lowest cost possible. Pricing is a function of the type of work performed, skill levels and the amount of supervision required. OverDrive and Company will agree on the work to be performed and an invoice will be issued. Unless otherwise agreed, no set-up fee will be billed at the outset of our relationship to cover setting up the project and learning your work protocols. We simply ask that you assist us in becoming acclimated to your environment and protocols.
Payments are due in advance. Once payment has been received and the Specialist(s) assigned, the work will begin (Start Date). On an ongoing basis and with the agreement of Company, OverDrive will issue invoices which Company may pay by credit card. Alternatively, for larger projects EFT, wire or Zelle payment can be used at your convenience.
Additional Services Requested
As your requirements change, please let us know and we will modify your invoice as appropriate.
Monthly Renewals for Retained Work
Where Company wishes to retain OverDrive Staff on a half or full-time monthly basis, Company will automatically be billed each month on the anniversary date of project start (Start Date). You may cancel at the end of any 30-day period. If your payment is not received or your credit card fails to process, we will notify you. If not resolved within 24 hours, we will stop work until the problem is resolved. Payments are earned when received and there are no refunds for work performed unless there is an overpayment in which case a credit will be issued.
You can terminate the service at any time. Please notify us if you wish to do so by email. If you do terminate, termination will be effective at the end of the billing period if monthly retained or following the completion of the assigned work if hourly.
OverDrive reserves the right to terminate an agreement with any Company without prior notice for lack of payment or unprofessional treatment of any of the OverDrive staff. Examples of unprofessional treatment would be cursing or speaking to an employee in a derogatory manner, shouting or making discriminatory, racist, inflammatory, or suggestive comments.
Recruiting Company Personnel
Company agrees not to solicit, recruit, or hire any OverDrive Partner, Specialist, Contractor, or other Employee at any time during the life of the project or 36 months thereafter without written permission of OverDrive.
Specialist’s Work Schedule
Your Specialists will work on the agreed schedule which you deem best.
Indemnity and Hold Harmless
Company (Indemnifying Party) shall defend, indemnify and hold harmless OverDrive, its officers, directors, shareholders, agents, contractors and employees (each an Indemnified Party) from any and all claims, demands, obligations, liabilities, damages, expenses and actions of every kind and nature in favor of a third party.
This Agreement sets forth the entire understanding of the parties. Any amendments or modifications must be in writing to be valid.
This Agreement and all acts and transactions pursuant hereto and the rights and obligations of the parties hereto shall be governed, construed and interpreted in accordance with the laws of Texas without giving effect to principles of conflicts of law. Any dispute hereunder shall be settled by binding arbitration under the rules of the American Arbitration Association (“AAA”) in Dallas, Texas. Either party may apply to AAA for the appointment of a single arbitrator to hear such dispute, with the costs of the arbitrator to be paid by the non-prevailing party, and each party paying its own legal fees and costs.
Successors and Assigns
This Agreement shall be binding upon and inure to the benefit of the heirs, executors, administrators, successors and assigns of Company and OverDrive.