Case Studies

Bankruptcy and Debt Negotiation Law Firm

Situational Analysis

Coleman Law firm initially contacted us for assistance with the preparation of bankruptcy petitions and schedules. But after a brief consultation, they realized that Virtual Paralegal Pros could help in a much broader range of legal support services as well as administrative and back office support.

Due to a large influx of cases and a shift in the types of cases, slight changes in business their business model and the typical turnover issues almost all firms have, they decided to start by asking us to help with back office support and development for their debt negotiation cases to assist in the growth of that practice.

The OverDrive Solution:

Virtual Paralegal Pros provided a full time Support Specialist to provide Virtual Assistant duties, handle preparation of bankruptcy petitions and schedules as well as all administrative tasks including debt negotiation cases. Out team’s activities now include preparation of answers to Complaints for client execution, preparation of Powers of Attorney, Settlement Proposals and Acceptance Letters, scheduling to name a few.

Conclusion:

The Coleman Law firm has been able to reduce labor and administrative expenses substantially, eliminate turnover, improve accuracy and increase profitability. Very happy with our team, this growing customer is actively looking to add more staff to serve them in other areas. They consider VPP a key, long term component of their staffing infrastructure.

Veterans and Social Security Disability Law Firm

Situational Analysis

In the Fall of 2015 a large Social Security and Veterans Disability law firm approached us to see if we could assist them with three significant problems they had been unable to solve.

First, like most organizations, turnover was a problem. In their case, for every five people hired, only 1.5 remained after six months. As a result, the firm was continually recruiting, training and re-hiring staff members. Naturally, this put a terrific load on their recruiting and training personnel, was extraordinarily expensive and slowed the growth of their practice.

Secondly, the firm was motivated to reduce labor costs generally. Their staff was two to three times as expensive as our Specialists. Add to that the heavy costs of recruiting and training in all functional areas and labor burden as well. High costs and turnover were pervasive throughout the organization in all functional areas from client intake through quality control.

Thirdly, the firm asked if we could provide staff that could perform the various tasks rapidly and with near-perfect precision. Therefore, in addition to the problems mentioned above, a lack of accuracy was also driving costs up since a variety of errors had to be caught by additional staff members to preclude more serious problems as these cases were finalized and eventually delivered to the court.

The OverDrive Solution:

In the Fall of 2015, we provided a handful of our Support Specialists to assess the effectiveness and accuracy of our people in the more problematical tasks such as intake. The results of our efforts were better that the Company’s existing staff so by September 2016 we had been asked to assist in almost every administrative and legal support area of the firm from Intake and Client qualification and Enrollment, Research, Data Collection and Confirmation, Case Development, Customer Service, QA and Case Submission. By January 2018 with over 30 Virtual Paralegal Pros Specialists already serving the firm, we were asked to increase substantially the number of intake personnel to accelerate their growth. We also assumed several back-office functions including collections.

Conclusion:

Due to the wise decision to utilize our Support Specialist, this firm was able to bring in more business, substantially reduce labor and administrative expenses, virtually eliminate turnover, substantially improve accuracy and increase profitability. After three years, this very happy client continues to look for additional ways we can assist them.